Problem Solving Skill-Builders

By: Worldwide Center for Organizational Development
Vendor: ChurchSmart Resources
SKU: W25


Effective problem solving skills are crucial for individuals, teams and organisations. Failing to accurately identify problems or failing to resolve them can result in a loss of individual and team motivation, confusion, conflict, a waste of time and resources and an adverse effect on the vision of the team and the wider organisation.

Some of these problems are quite minor, such as finding a time when all of the team can meet together or dealing with the photocopier in the office which is constantly jamming. Others will be major, such as the decision to invest in a new building that will allow for the expansion of the vision. Some of these problems are technical, for example a virus affecting the computer systems, while others are people related, such as inadequate communication between two teams. Regardless of the nature and the dimension of the problem you come across, being able to identify and resolve the issue so the individual, team or wider organisation can continue to fulfill the vision is crucial.

This topic presents an overview of the steps needed to better solve common problems and introduces people to some of the more popular tools to assist in doing so.

This 12 page Skill-Builder Booklet shows you how to apply the following key action steps:
1. Specifying your process to ensure that the major stakeholders are aware of the problem or issue you are trying to tackle
2. Separating out problem symptoms from the underlying factors or root causes, at the outset
3. Segmenting a problem or issue (like the layers of an onion) into outer and more visible layers and inner or more complex layers to aid problem resolutio
4. Selecting the right tool, method or approach to address the problem, which brings systemisation to the analysis or process
5. Seeking possibilities, ideas and options before arriving at a final proposed solution
6. Solving a problem or issue can only occur when a solution has been proposed, tested, agreed to and implemented