Assertiveness Skills Skill-Builders

By: Worldwide Center for Organizational Development
Vendor: ChurchSmart Resources


Assertive communication involves gaining a deeper understanding of just what goes on when we interact with others, particularly when an element of conflict is present. Assertive people have several things in common:

1 They feel empowered. They do not feel that they are unjustly controlled by others.
2 They project dignity and calmness in their dealings with other people.
3 They are proactive. They make things happen, rather than reacting or responding to the words and actions of others.
4 They know their rights and responsibilities when they deal with others.
5 They avoid apologetic dialogue or submissive language and tone.
6 They are able to resist the aggressive, manipulative and passive ploys of other people.

A definition of assertiveness is, "Getting what you desire from others without infringing upon their rights."

This 12 page Skill Builder Booklet explores the subject of assertiveness and practically aims to test whether or not the above definition is a useful one, as well as offering a whole process to help individuals build skills in this critical area. This Skill Builder shows you how to apply the following key action steps:

1. Analyzing your current style and approach to asserting yourself and the particular climate in which this typically occurs
2. Scripting your communication so as to be more assertive in the future, giving yourself greater room to move
3. Showing other people the most appropriate body language and disposition when asserting yourself confidently
4. Evaluating the responses you get from other people when looking to be more assertive and using the feedback to improve your consistency of approach
5. Reviewing the purpose of your more assertive statements and assessing whether or not they are really creating win-win outcomes for you and others
6. Talking about your experience of being more assertive with others who can help you to continue to improve in the future